Frequently Asked Questions
DOES THE HOTEL HAVE COMPLIMENTARY INTERNET ACCESS?
Yes. All rooms and public areas have free Wi-Fi ideal for general internet browsing and checking emails. A premium service is available at an additional cost.
DO YOU HAVE SMOKING ROOMS?
No. All rooms are non-smoking. Our smoking area is located outside on the ground floor of the hotel entrance.
DO YOU OFFER AIRPORT TRANSFERS?
Yes. Please contact our reservations department for further information and pricing.
DO I NEED A CREDIT CARD?
For prepaid bookings at check-in a credit card pre-authorization is required to guarantee any incidentals. If a credit card is not available, a current form of photographic addressed identification is required along with a cash deposit. For non-prepaid bookings we also require a credit card to guarantee all charges. Please note credit card surcharges will apply. Alternatively full pre-payment and a cash bond will be required.
HOW MUCH DOES PARKING COST AT THE HOTEL?
Onsite undercover parking is $13.00 per car per day.
WHAT TIME IS CHECK-IN?
Check-in time is 3pm, however, if you arrive earlier, luggage storage is available and you’re welcome to utilise our hotel facilities. A request for early check-in can be made with Reservations but cannot be guaranteed and charges may apply.
WHAT TIME IS CHECK-OUT?
Check out time is 11am. Depending on availability an extended checkout is available at a fee.
CAN I RESERVE A TABLE AT THE RESTAURANT?
Yes. Please contact Sails Brasserie on 03 9243 9999.